Privacy policy

At String Craft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Shipping & billing address
  • Payment details (processed securely through payment gateways)
  • Order history

Customization Information

For customized string art portraits and gifts, we may collect:

  • Uploaded photos/images
  • Names or text provided for customization
  • Special instructions related to your order

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Website activity and usage behavior
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Create customized products
  • Provide customer support
  • Send order updates and notifications
  • Improve our website and services
  • Prevent fraud and unauthorized transactions

3. Uploaded Photos & Custom Designs

Since String Craft sells customized products, customers may upload personal photos or design references.

By uploading images or customization content:

  • You confirm that you own the rights to the content or have permission to use it.
  • You grant us permission to use the uploaded content solely for creating and delivering your order.
  • We do not sell or misuse your personal photos.

We may use product images for promotional purposes only after removing sensitive/private information whenever possible.

4. Payment Security

All payments are processed through secure third-party payment providers such as:

  • Razorpay
  • Shopify Payments
  • UPI / Card / Net Banking services

We do not directly store your complete debit/credit card information on our servers.

5. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Improve website performance
  • Save user preferences
  • Measure advertising performance
  • Show relevant ads on platforms like Facebook and Instagram

You can disable cookies through your browser settings if you prefer.

6. Sharing of Information

We do not sell your personal information.

Your information may be shared only with trusted third parties required for business operations, including:

  • Payment gateways
  • Shipping and delivery partners
  • Shopify platform services
  • Marketing and analytics tools

These third parties are required to protect your information.

7. Data Retention

We retain your information only as long as necessary for:

  • Order fulfillment
  • Legal compliance
  • Customer support
  • Business records

Uploaded customization photos may be deleted periodically after order completion.

8. Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your data
  • Opt out of promotional communication

To request any changes, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us:

Brand Name: String Craft
Email: contactstringcraft@gmail.com
Location: Jaipur, Rajasthan, India